Dr. Jack Ng Kok Wah, an academic from the Faculty of Management at Multimedia University (MMU), participated as a speaker at the ASEAN AI Malaysia Summit 2025, held on August 13, 2025, at the Malaysia International Trade and Exhibition Centre (MITEC) in Kuala Lumpur.
Session Overview
In his session titled “AI & Mental Health: Promises and Pitfalls of Human-Machine Support,” Dr. Ng examined the implications of artificial intelligence (AI) for mental health assistance. He discussed AI’s potential to identify early indicators of mental distress and to formulate personalized care plans that cater to individual requirements.
Collaboration Necessities
Dr. Ng underscored the necessity of collaboration between digital platforms, healthcare providers, and policymakers to improve the accessibility, timeliness, and effectiveness of mental health support. He also raised ethical concerns and cultural sensitivities that must be considered when implementing AI in mental health scenarios.
Human Attributes vs. AI
He emphasized that while AI can process vast amounts of information quickly, elements such as empathy, trust, and cultural awareness are essential human attributes that AI cannot replicate. Dr. Ng concluded that the future of mental health support should aim to integrate human strengths with technological advancements to establish a compassionate and effective care system.
(Source: Multimedia University)
